Welcome to HockeyPro Hub’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a seasoned player or new to hockey, this guide will help you navigate your shopping experience with us.

About HockeyPro Hub

Who is HockeyPro Hub’s target customer?

We serve dedicated hockey players of all levels worldwide, from youth leagues to professionals. Our customers value performance gear from top brands like Bauer, Adidas, and Warrior, and appreciate our reliable global shipping for essential equipment.

What makes your store different?

Founded by players, for players, we combine expert product knowledge with a delivery system designed specifically for hockey gear. Our Sacramento-based facility ensures quick processing, while our secure packaging protects your investment during transit.

Product Questions

Do you carry complete goalie equipment sets?

Yes! We specialize in full goalie packages including blockers, catchers, chest protectors, and masks. Our team can help you build a complete set or recommend individual components.

How do I choose the right skate size?

Hockey skates typically run 1-1.5 sizes smaller than street shoes. Check our sizing charts for each brand, and remember – Bauer fits differently than other brands. When in doubt, email us at [email protected] for personalized advice.

Do you sell left-handed sticks?

Absolutely! We stock both left and right-handed sticks across all our brands. Filter by “handedness” when browsing or contact us for specific recommendations.

Pro Tip: Order sticks and skates early in the preseason (June-July) to avoid size shortages and shipping delays during peak demand periods.

Ordering & Account

How do I create an account?

During checkout, you’ll have the option to create an account by providing your email and creating a password. Account holders enjoy faster checkout, order tracking, and exclusive offers.

Can I modify my order after placing it?

We process orders quickly (within 1-2 business days), but if you need to make changes, email [email protected] immediately with your order number. We’ll do our best to accommodate your request.

Do you offer team or bulk discounts?

Yes! For team orders of 10+ items, contact us at [email protected] for special pricing. We can coordinate matching gear and consolidated shipping for your whole team.

Shipping & Delivery

Which countries do you ship to?

We ship globally to most countries, excluding some Asian and remote regions. Our standard shipping reaches most destinations in 10-15 business days via DHL/FedEx, while free economy shipping (orders over $50) takes 15-25 days via EMS.

How are bulky items like goalie gear packaged?

All equipment receives professional packaging with extra padding and reinforced boxes. Goalie gear ships in custom-designed containers to prevent damage during transit.

Can I upgrade my shipping after ordering?

Yes, if your order hasn’t yet processed. Email us within 24 hours of ordering with your request. Upgrade fees will be calculated based on your location and order weight.

Shipping Insight: European customers typically receive orders fastest (7-12 days), while South American deliveries may take the full 15 business days. Always check tracking for real-time updates.

Payments & Pricing

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.

Are prices shown in USD?

Yes, all prices are in US dollars. Your bank may convert to local currency with applicable exchange rates.

Do you charge sales tax?

California orders include applicable sales tax. International orders may be subject to customs/duties upon arrival, which are the customer’s responsibility.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date. Items must be unused with original tags/packaging. Return shipping is the customer’s responsibility unless the item arrived damaged.

How do I exchange equipment that doesn’t fit?

Email [email protected] with your order number and desired size. We’ll guide you through the exchange process. For faster service, you may need to place a new order while returning the original item.

What if my gear arrives damaged?

Contact us immediately with photos of the damage. We’ll arrange a replacement or refund and file a claim with the shipping carrier. Our packaging is designed to prevent damage, but we’ll make it right if issues occur.

Return Tip: When trying multiple sizes (common with skates), consider ordering both sizes at once and returning the one that doesn’t fit within our 15-day window.

Still Have Questions?

Our customer service team (many of whom are hockey players themselves) is ready to help! Email [email protected] or call our Sacramento office during business hours (9am-5pm PST). We’re committed to helping you get the right gear, delivered right, so you can focus on your game.

“We don’t just deliver equipment – we deliver confidence on the ice.” – HockeyPro Hub Team